Refund policy
We offer a 3-day return policy, which means you have 3 days after receiving your order to request a return.
Eligibility for Return
Since our products include jewelry and watches (personal use accessories), we only accept returns in the following cases:
- You received a damaged item
- You received the wrong product
- You received a defective watch
We do not accept returns for:
- Change of mind
- Design preference after delivery
- Size issues
- Used or worn items
- Minor color differences due to lighting
Items must remain unused, unworn, and in original packaging to qualify for return.
Damaged or Wrong Items
Please inspect your order immediately after receiving it.
If your item is damaged, defective, or incorrect, contact us within 3 days with:
- Your order number
- Clear photos of the item
- Photos of packaging
Once verified, we will arrange a replacement or refund accordingly.
Exchanges
We only offer exchanges if you received:
- A damaged item
- A defective watch
- Wrong product
If approved, we will guide you through the exchange process.
Refunds
After we receive and inspect the returned item:
- If approved, your refund will be processed to your original payment method
- Refund processing time: 5–7 business days
Return Shipping
- Customers may be responsible for return shipping costs
- If the return is due to our mistake, we will cover the shipping cost
Contact Us
For any return or exchange requests, contact us:
Email: rynalstore@gmail.com
WhatsApp: 0329 1002260
Response Time: Within 24 hours